Missed the webinar? You can now access the presentation slides and Zoom recording for “Tenant Coverage 101: Protection Plans, Insurance, and What Every Operator Needs to Know,” presented by Stacie Maxwell of OTM Insurance Specialists / SecureLease.

This practical session breaks down the key differences between tenant insurance and tenant protection plans, including compliance considerations, operational best practices, customer communication strategies, and implementation tips for self-storage operators. Topics covered include claims handling, online rental workflows, documentation processes, staff training, and how to create a clear, consistent tenant coverage program that protects both your customers and your facility.

Watch the recording and download the presentation to learn how to improve tenant understanding, reduce risk, and strengthen operational consistency at your facility.

Zoom Recording: https://us02web.zoom.us/rec/share/S8KcdSFnzLLtpDJrRgzLaJ3sIoTt87pW0rw8mL8c6foeA-g_6_tfy8DcguhadvXs.skG_2D1fMerlem4S

Presentation Slides available below.

Tenant Coverage 101 Webinar ALSSA.pdf