Update 9/9/23 – Five self-storage operators were named among “America’s Best Customer-Service Companies” for 2024 by “Newsweek” magazine and data-research firm Statista. CubeSmart, Go Store It, Life Storage, SecurCare Self Storage and SmartStop Self Storage were chosen in the “Storage Centers” category as part of the “Personal Services, Home Care and Maintenance” sector. The campaign included 724 brands across 166 categories.

In terms of ranking, SmartStop took the top spot among self-storage operators with a score of 84.35, followed by CubeSmart (82.94), Go Store It (81.88), SecurCare (79.67) and Life Storage (78.98). It’s the third time SmartStop has been ranked the highest in the storage sector. It’s the only self-storage company to rank No. 1 multiple times since the survey launched six years ago, according to a press release.

“We believe storage shouldn’t be complicated or stressful for our customers, and this prestigious recognition reaffirms our dedication to delivering seamless, stress-free storage solutions,” said H. Michael Schwartz, chairman and CEO of SmartStop. “This award underscores our team’s dedication, expertise and passion for making a positive difference in the lives of our customers.”

Founded in 2013, Go Store It operates 87 self-storage facilities across 16 states. It’s owned by Charlotte, North Carolina-based Madison Capital Group LLC, a vertically integrated real estate investment firm that also acquires, develops, operates and owns suburban multi-family properties

Self-Storage Operators Honored for Customer Service (insideselfstorage.com)